Support Center

It's not possible to modify the delivery date manually. Please contact the Customer Service team for further support.

For projectors and accessories, typically, we ship items directly from our US, EU, and other local warehouses. We work with various carriers, primarily UPS, DHL, and FedEx. If you encounter any shipping issues with your order, please reach out to the JMGO Customer Service team for assistance.

Please check the shipping status regularly for updates and to ensure you receive your order once it is out for delivery. If you haven’t received the package, please contact JMGO service team for further instructions.

For customers in the US and EU (excluding remote areas), the estimated transit time is approximately 3-7 days. We strive to deliver your package as quickly as possible. If you encounter any issues with your shipment, please don’t hesitate to contact the JMGO Customer Service team.

After you make a purchase on the official JMGO website, our team will email you the tracking number once the product is shipped. Alternatively, you can track your order via "Service Status" in the Support menu with your order number or tracking number. If you have any questions about the status of your order, please don't hesitate to reach out to the JMGO service team for assistance.

It's not possible to modify the delivery date manually. Please contact the Customer Service team for further support.

Please check the shipping status regularly for updates and to ensure you receive your order once it is out for delivery. If you haven’t received the package, please contact JMGO service team for further instructions.

For non-quality related warranty claims, the buyer is responsible for shipping costs.

First, contact JMGO’s customer support team to get started. They will verify the problems you’re experiencing, provide troubleshooting solutions, and ask for order-related information. It’s necessary to return the item.

Once your package reaches us, we will process your refund as quickly as possible. If you have any questions or need additional support with your refund, please don't hesitate to reach out to the JMGO service team for assistance.

Yes, returns must include all accessories and the original packaging

We provide a 1-year warranty for products in the US and a 2-year warranty for products in the EU.

To register the warranty, you can follow below steps: 1）Please login your account if you need to register your product. The account login can be accessed on the right side of the header, or you can click on 'Warranty Registration' at support service. 2) Register your product with requested details.

Unfortunately, it's not possible to change the email address you used to subscribe. However, you can always subscribe again with a new email address.

If you forget your password, just click ‘Forgot password’ on the ‘Login’ page. Enter your email, and you will receive a password reset link in your email inbox.

Please double-check your delivery address and purchase information before you place an order. If you need to make changes, please contact the JMGO service team as soon as possible for further instructions. Thanks for your understanding.

JMGO will send Order Confirmation to the given email address, please check your inbox or spam box for order status.

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.

Please contact customer support at after-sales@jmgo.com

It's not possible to modify the payment method after the payment is successful. Please contact the JMGO Customer Service team to cancel the order and resubmit if you intend to use other payment methods.

We understand the importance of security in online transactions. JMGO takes all necessary security measures to protect your credit card and other confidential personal information. JMGO does not share this information to any outside organizations.

It depends on your payment method. If you are paying for your order with an international bank card, the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge foreign conversion fees. Please contact your bank or credit card issuer for any questions regarding these fees.

Sometimes payments do not process due to a number of potential reasons, including:1) Billing address issues: You may have accidentally entered an incorrect or incomplete billing address associated with the card used for purchasing.2) Card/payment issues. You may have an expired card, accidentally entered the wrong card number, CVV, expiration date. etc. Check your card information again prior to submitting your order.